Planned Outage - Service Desk Portal Migration
Scheduled Maintenance
Report for Owens ITS Status
Completed
The scheduled maintenance has been completed.
Update
The migration is taking longer than expected. Expected completion is now 10:00am.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
Affected Service: Online Help Desk & Facilities Maintenance Requests
Start Date & Time: Monday, January 3rd, 2022 at 6 P.M.
End Date & Time: Tuesday, January 4th, 2022 at 8 A.M.
Summary of Work to be performed:
We will be migrating our online portal for Help Desk & Facilities Maintenance Requests software to the cloud based provider.
Risk Assessment for Service Interruption:
4 = Extreme Impact / Complete shutdown within planned time frame
If you have any questions or concerns regarding this planned work, please contact the Owens Community College Help Desk at 567.661.7120.
Start Date & Time: Monday, January 3rd, 2022 at 6 P.M.
End Date & Time: Tuesday, January 4th, 2022 at 8 A.M.
Summary of Work to be performed:
We will be migrating our online portal for Help Desk & Facilities Maintenance Requests software to the cloud based provider.
Risk Assessment for Service Interruption:
4 = Extreme Impact / Complete shutdown within planned time frame
If you have any questions or concerns regarding this planned work, please contact the Owens Community College Help Desk at 567.661.7120.
This scheduled maintenance affected: Jira Service Management Service Portal.